Help Wanted At My Shingle - Law or College Student

Wanted Immediately:  law student or college student to assist with several upgrades to the site and restoration to its original format.  Student should have blogging experience, ("plawdcasting" experience and/or abilities as well even better), rudimentary knowlege of HTML code (or ability/willingness to learn a couple of quick basics) and strong web-based research skills.  Individual should be patient, a fairly quick study and enthusiastic about web logs.  Responsibilities will include (a) transferring posts from current MyShingle site to the former slash based site; (b) researching and updating various MyShingle offerings and (c) assisting with development of future ideas for site offerings.   Must have own computer (preferably laptop) and high speed interconnection.  Location in DC metro area preferred but not required as work can be performed remotely.  Tasks estimated initially at 40-50 hours, would prefer that student be able to at least one task before exams.  Compensation commensurate with legal temp positions (but work is far more exciting and flexible!)

If interested, contact Carolyn Elefant at elefant@myshingle.com

The Law School Consortium

Here's a news item about the Law School Consortium.  It's a program that recognizes the role that solo and small firm lawyers play in meeting the legal needs of the poor - and provides support for those who choose that route:

[CUNY Program Director Fred] Rooney calls this Low Bono legal assistance. By joining forces, he says attorneys can save time and money - savings they can then pass on to their clients. More than 200 graduates have joined the network since it started in 1998 with private grants. They can take classes on running a small business. They get access to legal research tools over the internet which many of them couldn't otherwise afford. And they can take their required continuing legal education courses at the law school campus in Queens.

For those starting a practice or who hope to serve low income clients, it may be worthwhile to check the Law School Consortium website to see if there's a program near you.


Being Nice Can Pay Off

Lawyers take different approaches to litigation - some believe that a threatening, aggressive demeanor produces results, some prefer a cool, professional air (think robotic!), others adopt a good old boy, blackslapping friendliness.  This post by Seth Godin persuasively argues in favor of the power of being nice.  (among other things, you may save your client money and avoid the embarrassment of losing to a pro se litigant).

The Most Important Marketing Advice You Can Read

Some of the most important marketing advice you can find doesn't come from law marketing gurus who counsel lawyers on what they think clients want.  Rather, it comes from articles such as this one, How To Hire A Lawyer (NJ Star Ledger, 3/27/05) that advise prospective clients on what to look for in retaining a lawyer.   After all, if you know that clients are out shopping for a lawyer using this kind of checklist, you'll be a step ahead if you can provide them with exactly what they're looking for.

So for starters, where should clients go shopping for a lawyer?  The article recommends either asking a friend for a referral or calling the local bar.  That means that lawyers' marketing efforts should focus on actively seeking referrals from existing and former clients - and also signing up for bar referrals.  That's not to say that Yellow Pages or Internet listings shouldn't be considered.  But if prospective clients are being advised to look to referrals to find attorneys, then lawyers are best off marketing where clients will be looking.

Next, the article tells prospective clients to investigate whether "the lawyer is any good," by checking background on a website or calling the bar to find out about disciplinary action.  What does this mean for a lawyer?  First off, it shows that a website is necessary - if not for advertising, than simply for establishing credibility and providing information about your credentials.  Second, if clients are concerned about ethics violations, why not put their minds at ease up front and either volunteer information about your disciplinary method - or give clients a number to call to check you out for themselves.   Asking about violations can be awkward for a clients - so why not help put their minds at ease and give them the information that they want?

Finally, the article encourages clients to broach the issue of fees in advance - and to negotiate fees.   As an aside, I'm not sure why the article encourages clients to negotiate fees - I can't think of any other service profession where people bargain on price.  In any event, it's my own opinion that lawyers should not engage in negotiation over fees with clients.  Those prospective clients who question a lawyer's fee and try to bargain it down most likely do not value the lawyers' service and will persist in asking for discounts or write-offs as the case progresses or if they are unhappy with the result.   A lawyer can simply offer a "take it or leave it" rate, but my preferred alternative to opening the door to client fee negotiation is to offer different fee options (hourly rate, contingency, flat fees, volume discounts) and explain them fully to clients.  When clients have a choice, they are less inclined to negotiate  - and when lawyers have given a choice, they're less inclined to engage in negotiation over fees.

So the next time you see an article advising folks on how to hire a lawyer, don't skip over it.  Clip it, save it and use it as a blueprint for the types of service that you want to sell.


In light of the proposed

In light of the proposed bankruptcy legislation that would make credit counseling a mandatory prerequisite to a bankruptcy filing, a few of my solo colleagues have considered offering debt reduction services as part of their practice.  For those considering this option, be sure to read David Giacalone's post about what can go wrong with debt reduction services.   David writes about an attorney now under prosecution for fraudulent debt reduction services as well as the FTC's recent crackdown on three debt reduction businesses engaged in deceptive practices.   

Unlike David, I believe that debt reduction (if done correctly) does require legal skills - lawyers can play a valuable role in using negotiating skills to bargain down debts with creditors or possibly come up with ways to challenge creditors' claims.  I just hope that attorneys who enter the debt reduction business are motivated as much by a desire to help financially vulnerable individuals who have no choice but to seek credit counseling as they are to capitalize on a potentially new practice area that may soon be ripe for harvest.

Do the Gutsy Thing

What's the nerviest thing that you've ever done to bring in clients?  For me, I suppose it's been cold calls, though I've always longed to do more.  For example, every time I attend a dull alumni lunch or bar event, I yearn to stand up, ting my glass and introduce myself and my practice.  What harm could it bring?  And yet I hold back.

But I'm reconsidering after reading this post from the blog.inc.com describing how one man's gutsy announcement at jury selection yielded a job:

When [Ben] arrived at the lower Manhattan court house, he was directed to a large waiting room and given instructions to sit and wait until his name was called. He looked around and saw at least a hundred people, and he was immediately frustrated. He was the only one who had forgotten reading material. Rather than dwell on his minor oversight or beginning to recount his to-do list in his head, Ben had a different idea. "Out of all these people, someone's got to be involved with pharmaceutical sales or at least know someone who is."

Ten minutes later, Ben finally mustered up his courage and walked up to the front of the room and stepped up onto the stage. He cleared his throat and said, "Excuse me! Is anyone here involved in pharmaceutical sales or pharmacology?" He paused. "Could you please raise your hand?" (Today Ben jokes about how the potential jurors might have thought he was asking those questions in the capacity of a court-appointed official. Regardless�)

One man raised his hand, and Ben said, "Thank you. I will be right down to talk with you." Ben approached the respondent, introduced himself, shared his interest in pharmaceutical sales, and asked if the man knew anyone in the field. The man was a pharmacist, knew many pharmaceutical sales representatives, and, even more fortunately, was going to a meeting that night that was hosted by a pharmaceutical company. Ben went to the meeting and had a few great conversations with representatives of two major two major pharmaceutical companies. They both asked Ben to contact them about beginning an application and interview process. One thing led to another, and several months later, Ben started working as a pharmaceutical sales representative.

There was no cost to Ben's marketing effort, except guts.  And there's no reason why it can't work for any of us lawyers as well. 


Re-energize Your Practice

Solo practice keeps a lawyer so hopping, what with networking lunches, new client consultations, sending out bills and studying up on new areas of law that it's hard to believe in those early years that it can ever turn dull or boring.  But it does.  And if that's how you're feeling about your practice now, Reid Trautz has some tips at his blog on How To Energize Your Professional Life.   Some ideas include exploring new practice areas, changing your mix of clients and changing your attitude.

For those  inclined to simply suck up boredom as an unavoidable fact of practice, think again.  Because as Reid points out, boredom can breed carelessness which in turn can lead to career ending mistakes.  So if you're feeling bored and uninspired now, take some action.  The boredom you're experiencing now is nothing compared to how bored you might feel if your license is revoked and you can't practice law at all.

Getting Knocked Down, Getting Back Up

Any lawyer who's been in practice more than a week has been there, on the losing side.  It may be losing  a massive multi-million dollar trial or simply being bested by an opponent in a heated negotiation.  But while getting clobbered is never enjoyable, we've got to get back up and ready ourselves for more.  This article, Getting Clobbered - and How to Deal With It, Raymond Dowd, NY Law Journal (3/28/05) offers up both a little bit of empathy and some short bits of advice on how to react when a set back knocks you off your feet.  Not surprisingly, most of Dowd's tips counsel a change in attitude or perception, such as recognizing that the worst thing that could have happened didn't, using the loss to motivate yourself to do better next time and recognizing that in the long run, a loss can teach some good lessons. 


Legal Ethics - Answers Wanted

Thanks to David Giacalone for alerting readers to another legal ethics weblog, Ben Cowgill's Legal Ethics Blog.  Cowgill points out that his legal ethics blog  is third on the Internet, joining David's f/k/a ethical esq? and The Legal Ethics Forum.  Actually, that's not quite right.  Because here at MyShingle, we've been blogging about legal ethics and malpractice issues for solo and small firm lawyers since our inception in December 2002 (one day, our archives will reappear so we can prove it!), covering topics like whether the bar disparately targets solo and small firm lawyers for discipline, ways to avoid the plight of other attorneys who became the subject of grievances and whether certain disciplinary actions were warranted. 

Of course, I'm no expert on legal ethics -  so I welcome the voices of those who know far more about ethics than I do.  At the same time, the proliferation of separate sites devoted to legal ethics brings to mind one of my peeves about the way that we lawyers approach legal ethics, starting in law school.  Because instead of integrating ethical discussion into each subject matter we teach, we ghettoize it, relegating it to a separate bar exam topic with the MPRE (multiple choice no less!) and teaching it separately as a course and as CLE.  Even the bar's Law Practice Management offices are segregated from the ethics office.

Sure, I aspire to carry out my professional obligations and all those noble goals that our Code of Professional Responsibility set out.  But as a real life practicing attorney, what I want to do most of all is serve my clients as best as I'm able and stay out of trouble.   We solo and small firm attorneys are walking hypotheticals, living ethics questions every time we meet a client, every time we embark on  a marketing campaign.  For example, can I market my clout to clients - or does that constitute an impermissible guarantee of results?  Can  bankruptcy attorneys recommend that our clients file for bankruptcy now before pending legislation makes it more costly or complicated?  Or are we conflicted from that advice because when bankruptcy is more expensive, the client may not be able to afford our service.  Can estates attorneys use the recent Schiavo story to sell clients on the notion of living wills and advance directives - or is that an undignified practice that takes advantage of others' tragedy?  Can we take a client who we know can't afford to pay and offer less than first rate service that we'd extend to one with more resources?  Or is the client better off without representation at all?  More and more, large firms are hiring general counsel, whose goals, among others, is to rationalize away - ah, no - address conflicts of interest and other ethical questions.  All we solos have is bar counsel to call - and as I've discovered, some offices are responsive while others, not at all.   Unfortunate that the same offices that are all too eager to go after lawyers for what are often just innocent or unintended mistakes aren't there to provide guidance to lawyer to begin with.  So it's my hope that all of these new ethics sites can serve as a substitute, so that we solos and small firms can finally start getting what's most valuable to us about legal ethics:  not discussion or debate, and certainly not more discipline, but just some really good answers.   

Law Lessons From Mom

As I've always understood, one of the premises underlying the Socratic Method is that much of the knowledge of a subject (like law) lies within us and can be teased out through questioning and dialogue.  So too, many of us already hold within us the basics for  starting or running a law practice as Jim Calloway points out in this straight-talking essay, Everthing I Need to Know About Practicing Law, I Learned From My Mom.   

Consumers Can Buy Legal Advice in Supermarkets Across the Pond

Here's a story, Plan for Supermarket Legal Advice (BBC, 3/20/05) about a proposal that will shake up the legal profession in England and Wales by allowing commercial businesses to own and run law firms.   The intent of the proposal, known as the Tesco law, is to make legal services "a better deal for consumers."  Under the plan, commercial interests like insurance companies or supermarkets can invest in, own and manage legal services.  In addition, the new plan would allow lawyers to work in partnership with non-lawyers such as accountants or financial advisors.  (incidentally, I have no idea where the ABA and the various state bars stand on multi-disciplinary practice.  I took a look at the ABA Web Resources on Multi-Disciplinary Practice but it's not clear whether much has happened beyond debate (as with the seemingly endless debates and commissioned studies over the billable hour)

I'm all for proposals that open up competition in the legal profession and reduce costs.  But when I read about this idea, all I could think was Enron.  And surprisingly, even though the Tesco multidisciplinary proposal is being debated overseas, I wasn't the only one who thought of the Enron analogy either. 

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Screening Clients - Rules and Exceptions

This article, In Search of the Perfect Client, Joanne Cronrath Bamberger, Small Firm Business (3/14/05) offers up the standard, perfunctory advice on screening clients.  Red flags include refusal to pay a retainer fee (a sign of future collection difficulties), number of prior attorneys and whether the client seems difficult.  Not much new here.

If you follow these rules, you'll certainly do fine as an attorney.  But every once in a while (not all the time, or you might go bankrupt), you might want to consider throwing these rules aside and just going with your gut.  That's what Gerald Schwartzbach, the attorney who just won Robert Blake's acquittal must have done.  Though as described here, Schwartzbach was Blake's fourth attorney, the two hit it off.  And Schwartzbach's risk has likely paid off because with this high profile victory, his services will be in great demand.

Anonymous Associates

I've always explained that the reason I went solo was because a big firm wasn't big enough.  Not big enough for my ego or aspirations, not even big enough to fit two tiny words - my name - on the door.  Apparently, these days, a big firm isn't big enough (in heart, not size) to include associates' names on the firm website either.

There's a great post here from Dennis Kennedy on the utter stupidity of this new law firm policy to keep associates anonymous - as well commentary from my new ALM blogger-colleague Bruce McEwan here.

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Clout Trumps - So Use It to Market

This article, Unusual Ally Came to Jain's Rescue:  SEC, Seattle Times (3/10/05) - about a former SEC counsel-turned-private lawyer who finagled a deal for a client found guilty of violating insider-trading rules whereby the SEC wound up filing an amicus brief on the client's behalf - isn't about solos per se.  Rather, it's about the indispensibility of clout and contacts - and a reminder of how powerful clout, as a marketing tool, can be.

According to the article, a federal judge rules that Naveen Jain, founder of InfoSpace had engaged in insider trading and required him to pay $247 million to company stockholders.  According to the article, Jain had "deceived the public" about his companies success and sold millions in stock while investors lost billions.  But the SEC never investigated.  Eventually, a federal judge found that he had violated insider trading rules and at that point, Jain hired Peter Romeo, a former SEC lawyer and expert on the practices that Jain had engaged in.  (according to Martindale-Hubbell, Romeo now practices with Hogan & Hartson)  Romeo persuaded the SEC that the judge's ruling was unfair and confusing and managed to convince the SEC to file an amicus brief in support of Jain's appeal.  As a result of the SEC's intervention, the case settled for $65 million, a quarter of the original award.

Did Romeo's former tenure at the SEC make the difference?  According to the article, Romeo insists otherwise:

despite his 15-year tenure with the SEC, [Romeo] has no undue influence there.  "They would never concur with my views if they don't agree with me," he said in an interview. "If anything, they'd go out of their way to appear not to be playing favorites."

I'm not accusing Romeo of any wrongdoing.  I'd imagine he's a highly intelligent and skilled attorney who garnered the respect of his colleagues at the SEC.  As a result, Romeo's arguments most likely commanded more attention and respect than if they'd come from a less connected attorney.  Maybe in a perfect world, our system wouldn't operate this way, but the fact is that it does.  You can rage against using clout by pulling out of the practice area where you have it, but what  good does that serve?  It only means that less experienced attorneys will step in to the void, to the detriment of clients.  Or other clout-carrying lawyers at large firms will sell their influence at a price that's out of range for the little guys whom we solos often serve.

As I said at the outset, the article isn't about solos - Romeo works at a large firm.  But there's no reason that a solo couldn't have similar clout in his or her respective field - perhaps as a former prosecutor or a former agency lawyer.  If you can use your clout to get results that other firms can't, it can be a powerful marketing tool - and one that can get you chosen over a large firm competitor.

Of course, you don't want to oversell clout to clients - or overuse it with the agencies or other governmental bodies.  To clients, you certainly don't want to guarantee a result.  But what you can reasonably say is that if all else fails, at a minimum, you can assure that you'll get the ear of a decision maker who will at least hear the client's case.  Doesn't mean they'll decide in the client's favor and you need to point that out, but at least it will optimize the client's chances.

At the same time, you don't want to squander your clout by making a pest of yourself, calling former colleagues about routine matters.  Save clout as your "get out of jail free" card, to be used sparingly and only if absolutely necessary.   And when you do finally pull out your clout to make your case, do the work for your former colleagues: extensively research and document as persuasive a position as possible to save them time in review.  If the agency ultimately goes with your position, you want the agency to be able to defend its action on the merits, as the SEC did in Romeo's case.

Now for those who have clout, get out there and flaunt it! 

When a Solo Goes to Trial

It's hard enough getting ready for a trial, but as a solo, there's even more to think about because of staffing constraints, as Kimberly Fanady points out  in this piece, Flying Solo at Trial, Small Firm Business (3/10/05).  Among other tips, Fanady suggests retaining a temp to put files and exhibits in order and calling in colleagues to practice cross examination with clients.  And then of course, there's all that work that could pile up at the office while you're tied up at court.

But for all of the tribulations involved with going to trial as a solo, there's one major benefit that outweighs all the drawbacks:  you actually get to first chair - to handle the witnesses, make opening and closing arguments and pick the jury.  And if you don't think that's a great perk, why don't you talk to some of the senior associates or even junior partners in biglaw litigation departments who have yet to come off the bench and into the game.

Security Breach At LEXIS

This article, Personal Data Bared in LexisNexis breach,  Oregonlive.com (3/10/05) reports that intruders managed to steal customer passwords and access personal information from LexisNexis' Accurint database.  Lexis acquired Seisent, parent company of Accurint, (a darling of solo practitioners given its low cost capability of tracking people and assets), in August 2004 - and at that time, I worried whether the acquisition, to the tune of $775 million, might force Lexis to increase Accurint's prices to recover its purchase price.

Prior to the Lexis acquisition, I don't recall ever reading about hacking into Accurint data bases.  The article notes that the Lexis incident is part of a recent trend whereby other sites with sensitive customer information have been accessed as well.  So I can't help but wonder whether Accurint would have stayed more secure had it remained independent - or if this type of incident is simply bad luck that can happen to anyone - and is happening more frequently now.



    

Lawyers Beware: The World [Wide Web] Is Watching

David Giacalone has a great post at f/k/a that should serve as a reminder to unscrupulous, unethical or merely careless or inept attorneys that even if the Bar can't - or won't penalize you for your actions, The World Wide Web Is Watching, nonetheless.  David describes a couple of situations where lawyers' errors - such as sloppy briefs or failing to adequately research a response to a complaint - are reported in the media and live on long after the matter has faded away.

I certainly don't have a problem with "e-shaming" as David calls it, if the end result is to disseminate to the public information about an attorney who's truly a threat to clients.  Thus, it's ironic that heavily guarded bar proceedings, which might contain information about wrong-doing attorneys are less accessible than web-based news items about, for example, an attorney mishap in the courtroom which may have been nothing more than a one time occurrence or more unfairly, a judge having a bad "err" day.

To the extent that e-shaming can alert other members of the bar or the public at large to truly outrageous conduct by an attorney, I'm all for it.  But I worry that e-shaming can also magnify the impact of a stupid mistake or a momentary lack of judgment and potentially doom an otherwise promising legal career.   As e-shaming grows more pervasive, perhaps we'll come up with a system to e-lucidate the real e-vils from the silly errors that simply make us real lawyers, not bad actors.

Looking at the Yellow Pages from A Client's Perspective

Evan Schaeffer of Legal Underground examines, from a prospective client's perspective,  what it must be like to hire a lawyer from the Yellow Pages in his most recent podcast installment of  Law Related Things That Suck.   After listening to Evan, you'll realize, if you don't already, that the yellow pages may not be the best device for hiring an attorney.   But sadly, there really aren't any viable alternatives where consumers can get 85 pages worth of attorneys' names (that's how many are in the St. Louis directory, according to Evan), despite bar referral programs as well as all of the hype about online directories.   

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Some Poor Advice on Rainmaking in Law Practice Today

Usually, I like to highlight articles that our audience should read and follow.  But here's one that you really shouldn't - unless you want to learn what not to do to market a practice.  This article from the usually valuable publication, Law Practice Today contains some really poor advice on rainmaking in its monthly Meet the Rainmakers column for the February issue.  The article profiles a biglaw attorney who, by her own description, engages in no rainmaking efforts except for an women's networking retreat every couple of years and just "being the best lawyer" she can be.

Sorry - but being "the best lawyer" you can be isn't a marketing strategy.  It's a given, a starting point, a professional obligation that all of us have to our clients.  How can we compete for business with the numerous other attorneys who are also out there "being the best lawyers" that they can be   ?

Moreover, clients are never going to find out that you're "the best lawyer" you can be if you're not out there to begin with.  This doesn't necessarily mean schmoozing on the golf course, but it involves writing articles, speaking at seminars and constantly staying in people's faces so that when it's time to hire, they'll remember you. 

Personally, I'm leery about attorneys who are passive about marketing.   Because after all, if you can't - or aren't willing - to step up to the plate and sell yourself, then how can you sell your clients' cause when you're working for them? 

Lawyers Serving Those Who've Served

There's an interesting practice area desribed in this article, Lawyers Look for Errors in VA Claims, Beth Silver, Twincities.com (3/6/05):  Veteran's Law.  As the article reports, two Minneapolis attorneys, Tracy Capistrant and Becca Wong specialize in recovering government checks for the disabled veterans who visit their law office after years of fighting the Veterans Administration.  The attorneys sya that the trick is to find the government's error - and they claim it exists in nearly every case they come across. 
And Capistrant and Wong are two of just a hundred or so lawyers across the country who practice in this legal niche.

Of course, the article points out some of the drawbacks to this niche:

The cases can drag on for years. The pay is paltry. The process of deciphering 10-inch-thick stacks of veterans' service and medical records is tedious.

But Capistrant and Wong persist because they believe it's the right thing to do.

What's Your Tagline?

Are you a "Heavy Hitter" - or  a lawyer who means business?  What about a Tiger?  These are just a couple of the slogans mentioned in this brief article here.   What's your slogan - and do you need one?