The Limits of Managing Client Relationships

Posted on December 9, 2006 by Carolyn Elefant

More lawyers are focusing on managing client relations, adopting techniques from putting ourselves in our clients' shoes to soliciting feedback through surveys to treating them with respect.  But sometimes, no matter what we do, clients get frustrated and angry - often not with their lawyers but with the inherent limitations of our justice system - and this kind of tragedy results. 

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